How to Get a Refund From MoviePass For Friday Night's Outage


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MoviePass users that tried to catch a movie Friday night might have had an unexpected surprise: their app didn’t work. An outage Friday evening prevented a number of users from checking in to a film, making it so they had to spend cash to buy a ticket the old fashioned way if they still wanted to go see a movie.

If you had to post up for your own ticket at the box office Friday night, MoviePass is offering refunds for customers. To get yours, you need to open the MoviePass app on your phone and then send the company a Chat message that includes a full receipt from your ticket purchase along with the movie title, showtime, and theater.

If you weren’t impacted by the outage (and even if you were) MoviePass also recommends updating the app to the latest version, something the company says rolls out some important stability updates.



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